The Delookies Marketplace focuses on baked goods that are suitable for delivery and aligned with gifting, celebrations and thoughtfully presented moments.
Depending on what is currently available, this may include:
All Marketplace products are selected with the Delookies customer in mind. We look for products that feel beautifully presented, delivery-friendly, reliable, and complementary to the overall Delookies experience.
Delookies is not an open marketplace where anyone can list products.
We operate a curated marketplace alongside our own Delookies range, which means we retain control over which products are included and how Marketplace products are presented on the site. Vendor branding may appear on product listings where appropriate for transparency, but the overall experience remains Delookies-led and carefully curated.
This approach helps us:
Customers can browse and purchase Marketplace products through the Delookies website, just as they would with other products across the store.
Where a product is part of the Delookies Marketplace, that will be made clear on the product page.
Once an order is placed, the relevant order information is used to process and fulfil the purchase. For Marketplace orders, relevant personal information such as the customer’s name, delivery address and order details may be shared with the relevant Vendor for fulfilment and related legal obligations, as set out in our Privacy Policy.
Marketplace products are fulfilled by the relevant third-party Vendor unless expressly stated otherwise.
That means the Vendor is responsible for preparing, packaging and dispatching their Marketplace products, as well as ensuring the product information provided is accurate and compliant.
Vendors are responsible for product descriptions, pricing, ingredients, allergen disclosures, packaging, shipping, delivery, customer remedies, food safety compliance where applicable, and maintaining any required licences, permits, approvals, insurance and a valid ABN.
Delookies provides the marketplace platform, curates the product offering, and manages how Marketplace products are presented on the website.
We carefully review potential partners and aim to create a high-quality shopping experience that feels aligned, trusted and easy to navigate.
For Marketplace orders, Delookies may also facilitate communication where needed, but our role is limited to the marketplace platform and related services unless explicitly stated otherwise.
Selected Marketplace partners are responsible for the products they sell through the marketplace.
This includes responsibility for:
Because the Delookies Marketplace is focused on baked goods that can be delivered, packaging and fulfilment standards matter.
We prioritise products that are suitable for delivery, thoughtfully presented, and packed with care so they arrive in a condition that reflects both the Vendor’s quality and the Delookies customer experience.
Marketplace partners are expected to package products appropriately for delivery and fulfil orders within reasonable timeframes.
If an issue arises with a Marketplace product, the relevant Vendor is generally responsible for handling refunds, replacements and other customer remedies in accordance with Australian Consumer Law.
Delookies may assist by helping facilitate communication where appropriate, but does not guarantee a particular outcome for Marketplace disputes.
Nothing on this page excludes or limits any rights available under Australian Consumer Law.
Delookies respects customer privacy and handles personal information in accordance with our Privacy Policy.
When a customer places an order for a Marketplace product, relevant information may be shared with the Vendor for the purpose of fulfilling the order and meeting legal obligations. Vendors are expected to handle personal information in accordance with applicable privacy laws.
The Delookies Marketplace is intentionally selective.
We review potential partners based on factors such as:
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