Privacy policy

Introduction

Delookies (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in a transparent and secure manner.

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit our website, place an order, or interact with us.

We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

What Personal Information We Collect

We may collect personal information including, but not limited to:

• Name
• Billing and delivery address
• Email address
• Phone number
• Order and transaction details
• Payment confirmation details (we do not store full payment card information)
• Account login details (if you create an account)
• Communications with us (emails, messages, enquiries)
• Website usage data (cookies, IP address, browser type)

How We Collect Personal Information

We collect personal information when you:

• Place an order on our website
• Create an account
• Contact us via email or forms
• Subscribe to marketing communications
• Interact with our website through cookies or analytics tools

How We Use Your Personal Information

We use your personal information to:

• Process and fulfil orders
• Communicate with you about your orders or enquiries
• Provide customer support
• Arrange shipping and delivery
• Improve our website, products and services
• Meet legal and regulatory obligations
• Send marketing communications (where you have consented)

Delookies Products and Marketplace Products

Delookies sells its own products directly and also operates a curated online marketplace where third-party sellers (“Vendors”) offer products for sale.

• For Delookies products, Delookies collects and uses your personal information to process orders and provide customer service.
• For Marketplace products, relevant personal information (such as your name, delivery address and order details) may be shared with the Vendor solely for the purpose of fulfilling your order and meeting legal obligations.

Vendors are required to handle personal information in accordance with applicable privacy laws.

Disclosure of Personal Information

We may disclose your personal information to:

• Payment processors and financial institutions
• Shipping and courier providers
• Marketplace Vendors (for Marketplace orders only)
• Technology and service providers (hosting, analytics, email services)
• Professional advisers (legal, accounting, compliance)
• Government authorities where required by law

We do not sell your personal information.

Overseas Disclosure

Some third-party service providers we use may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure your personal information is protected in accordance with Australian privacy laws.

Cookies and Analytics

Our website uses cookies and similar technologies to:

• Improve website functionality
• Analyse traffic and usage patterns
• Enhance user experience

You can manage or disable cookies through your browser settings. Disabling cookies may affect site functionality.

Marketing Communications

We may send you marketing communications if you have opted in or if permitted by law.

You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us directly.

Storage and Security of Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Personal information is stored securely and access is restricted to authorised personnel only.

Accessing and Correcting Your Information

You may request access to or correction of your personal information by contacting us.

We will respond to requests within a reasonable time and in accordance with applicable law.

Retention of Information

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Policy, comply with legal obligations, or resolve disputes.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and continued use of our website constitutes acceptance of the updated policy.

Contact Us

If you have any questions, concerns or complaints about this Privacy Policy or how we handle your personal information, please contact us at:

Email: [email protected]