Privacy policy

Introduction

Delookies is committed to protecting your personal information and complying with the Australian Privacy Principles outlined in the Privacy Act 1988 (Cth). This Privacy Policy explains how Delookies collects, uses, discloses, and stores your personal information and how you can contact us for inquiries or complaints about your privacy.

Our business details:

• ABN: 81 328 667 560
• Phone: 0468 466 755
• Website: www.delookies.com.au
• Email: Depending on context – [email protected] or [email protected]

By using our website or providing your personal information, you consent to the practices outlined in this policy.

What Personal Information We Collect

The type of personal information we collect depends on your interaction with us and may include:

1. Identity and Contact Information: Name, contact details (e.g., phone number, email), address, and proof of identity.
2. Transaction Information: Purchase history, delivery preferences, payment details.
3. Online Activity: Information gathered through cookies and tracking technologies, including IP address, browser activity, and pages visited.
4. Employment Information (if applicable): Employment history, qualifications, and references (only for job applicants).
5. Communication Preferences: Your subscription preferences for marketing and promotional communications.

We do not generally collect sensitive information such as race, ethnicity, religion, or health information unless necessary for a specific purpose and consented to by you.

How We Collect Personal Information

Personal information is collected in the following ways:

• Directly from You: When you place an order, contact us, subscribe to our mailing list, or complete forms on our website.
• From Third Parties: We may receive information from payment processors, couriers, or other partners involved in delivering our services.
• Automated Collection: Through cookies, tracking pixels, or similar technologies on our website, which help improve user experience and personalize content.

Why We Collect Personal Information

We collect your personal information to:

• Process transactions and deliver products to you.
• Respond to inquiries and customer support requests.
• Manage your subscriptions to our promotional and marketing communications.
• Improve our website and services by analysing browsing behaviours and preferences.
• Send review request emails after a purchase to help us improve our offerings and service.
• Send reminders about items left in your cart (abandoned cart emails) to make your shopping experience more convenient.
• Comply with legal and regulatory requirements.

Do You Have to Provide Personal Information?

Providing personal information is voluntary. However, if you choose not to provide certain information, we may not be able to deliver the full range of our products and services (e.g., delivering goods without a physical address or processing an order without payment details).

Disclosure of Your Personal Information

Delookies may share your personal information with:

• Service Providers: Couriers, payment processors, and IT service providers.
• Regulatory Authorities: When required by law or for legal proceedings.
• Marketing and Analytics Partners: For analyzing website performance and delivering targeted advertisements (via third-party platforms).

We do not sell or trade your personal information to third parties.

Data Security

We take appropriate security measures to protect personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. However, no system is completely secure, and we cannot guarantee the absolute security of your information.

Access and Correction of Personal Information

You have the right to access the personal information we hold about you and to request corrections if it is inaccurate. To request access or correction, contact us at [email protected]. We will respond within a reasonable timeframe, typically within 30 days.

Updates to This Policy

This Privacy Policy may be updated from time to time to reflect changes in our practices or the law. Any updates will be posted on our website, and the latest version will always be available at www.delookies.com.au.

Contact Us

For inquiries, complaints, or further details about our privacy practices, please contact us:

• Email: [email protected]
• Phone: 0468 466 755