FAQ

We offer a variety of handcrafted cookies, each cookie is decorated with our signature smooth and decorative icing made from meringue powder. Visit Our Shop to see our designs.

Ordering is easy through our online store . Simply:

1. Browse our selection of cookies.
2. Add your favourite items to the cart.
3. Proceed to checkout to enter your delivery and payment details.

You’ll receive a confirmation email once your order has been placed.

Yes, we offer custom cookie designs for special occasions! You can:

• Choose your desired shapes, colours, and themes.
• Request personalised messages or names.

To place a custom order, please contact us at [email protected] at least two weeks in advance to ensure availability.

We accept a range of payment methods, including:

• Credit/Debit Cards (Visa, Mastercard, etc.)
• PayPal
• Afterpay
• Apple Pay
• Google Pay

Our payment gateway is secure, ensuring your information is protected throughout the transaction.

Yes, we offer Australia-wide shipping. Shipping costs are calculated at checkout based on your location. We carefully package our cookies to ensure they arrive fresh and in perfect condition.

Our standard processing time is 2-5 business days for regular orders. For custom orders, please allow an additional 1-2 weeks for design and preparation. Once your order is shipped, delivery times vary depending on your location.

For further details, please check our Delivery Policy.

Due to the perishable nature of our products, we do not accept returns. However, if your cookies arrive damaged, please contact us at [email protected] within 24 hours of receiving your order, and we’ll be happy to assist you with a replacement or store credit.

Your satisfaction is important to us, if you have any concerns about your order, please contact us, and we’ll do our best to find a solution.

Please read our Refund and Returns policies for more information.

Yes! You can purchase Delookies gift cards directly from our website. Gift cards are valid for one year and can be used on any of our products. They make the perfect gift for cookie lovers!

Absolutely! We love being part of your special moments. Whether it’s a birthday, wedding, or corporate event, we can cater to large orders. Contact us at [email protected] to discuss your requirements.

You can reach us via:

• Email: [email protected] for general inquiries or [email protected] for custom orders.
• Phone: 0468466755
• Website: www.delookies.com.au