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At Delookies, we work hard to ensure your orders arrive fresh and on time. Please review our shipping and delivery policy to understand the available options and terms, including our stance on delays and customer responsibilities.
We currently ship all orders within Australia using Australia Post and may occasionally partner with other courier services. You can choose from the following shipping options during checkout:
Shipping costs are calculated at checkout based on the selected shipping method. These rates apply across all locations in Australia.
Our team strives to dispatch your order within 2–5 business days of receiving it.
For custom or high-volume orders, your dispatch date may be longer which will be communicated to you once your order has been received.
Once dispatched, shipping times vary depending on your location and the selected shipping method:
Please note that these delivery times are estimates and are subject to Australia Post’s shipping schedules and any delays they may experience. We would highly recommend considering 5 additional business days as part of your planning. Our cookies are all individually heat sealed and wrapped to ensure freshness. They can last up to 8 weeks.
Once your order has been dispatched, you will receive a confirmation email or text with tracking information, allowing you to monitor the progress of your delivery through the courier’s website.
While we work to meet our delivery timeframes, there are occasions when delays occur beyond our control, such as:
Delookies is not responsible for delays caused by courier services or any external circumstances. If your order is delayed, we recommend contacting the courier directly using your tracking number for updates.
For any concerns about delays, you can also reach out to us at [email protected] or 0468 466 755, and we will do our best to assist you.
Our cookies are packaged with great care to ensure they arrive in the best possible condition. However, once your order leaves our premises, we cannot be held responsible for any damage or delay caused by the shipping carrier.
We recommend following any care instructions provided with your order to ensure the cookies remain fresh and delicious. If you believe your order was damaged in transit, please contact us within 24 hours of receiving the product, including photos of the damage, and we will work with you to resolve the issue.
Please ensure that you provide the correct shipping address at checkout. Delookies is not responsible for orders delivered to an incorrect or incomplete address provided by the customer. In such cases, the customer will be responsible for any additional shipping fees to resend the order to the correct address.
If you are not available at the time of delivery, Australia Post or the courier service may leave a card and arrange a redelivery or notify you to collect your parcel from the nearest post office. Delookies is not responsible for missed deliveries, and any additional redelivery costs may be borne by the customer.
Shipping costs are non-refundable, except where we are required to issue a refund under Australian Consumer Law (e.g., if a product is faulty or not as described). In cases where a refund is granted for faulty goods, the cost of standard shipping will also be refunded.
For custom or large orders, additional shipping arrangements may be required due to the size or special handling of the products. We will contact you with any updated shipping details if necessary.
As we continue to grow, Delookies may update its shipping partners and rates. Any changes will be reflected at checkout. We reserve the right to change our shipping rates or partners at any time without notice.
For any shipping-related questions or concerns, feel free to contact us at:
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